“Live” Technical Help Desk Support

Our “Live” Technical Support Help Desk service is your first point of contact with our highly skilled technicians using  Email, Ticketing and Direct access Toll-Free telephone support.

We pride ourselves on resolving up to 90% of first-call user issues which include:

• Troubleshooting and support for Microsoft Operating Systems, peripherals/software
• Server assistance for service restarts, account maintenance and escalations
• Call Handling and Incident Tracking
• Computer and Peripherals Troubleshooting Support
• Microsoft PC Operating Systems Troubleshooting Support
• MAC Operating System Troubleshooting Support
• Hand Held Device Troubleshooting Support
• Connectivity Support
• Microsoft Office Support
• Virus/Spyware Removal
• Escalation & Liaison Services with your Company’s Third Party Technology Vendors
• Internet and Email connectivity

If you are unsure whether you should be contacting the Help Desk about a particular issue, call us anyway, and we’ll work it out.

At GensCorp our goal is to build long term relationships with our customers. This ensures that we integrate with your staff effectively, without the need to confuse you with techno-speak, and provides you with a successful and productive Help Desk  experience.

On-Site Support

GensCorp IT offers an on-site support service which includes troubleshooting and hardware problem resolution, by on-call technicians, to repair or replace hardware/software as required.

This service includes, but is not limited to: Desktop PC’s, Laptops, Servers, Terminals or Monitors, Network Hardware (Switches, Hubs, Routers, Firewall, VPN Appliances), Point-of-Sale (POS) Stations, Thin Client Workstations, UPS (Power Supplies) and Printers.

Our on-site technicians conduct all systems and network upgrades and changes using our rigorously defined internal processes.

Managed Email

Not everyone needs their own exchange server, so GensCorp IT can provide a secure and safe email service through hosted exchange and hosted mail (POP3, IMAP, and webmail) with SPAM filtering and virus protection. Best of all, there is no licensing, software, hardware or security services for you to purchase or maintain.

All of our our E-Mail hosting controlled infrastructure (servers, storage and data applications) is housed in secure Data Centre’s which allows for maximum service availability.

Backup & Disaster Recovery

We provide an affordable, integrated local and off-site data backup and disaster recovery solution. Your data protection combines having a local Backup Server, for rapid restoration, installed on your local network. This is also regularly uploaded and stored to a geographically diverse off-site co-location centre for full data redundancy.

Restoring a file or an entire volume of files is as easy as it comes. You have immediate access to your data 24/7/365.

We can also offer a further Disaster Recovery Plan that duplicates your systems to a virtualization infrastructure (servers, storage and data applications). This allows us to run your system “virtually” in the event of a catastrophic event; allowing your staff to access your systems from any other location.

This service is also supported by our “Live” Help desk support team.