Our “Live” Technical Support Help Desk service is your first point of contact with our highly skilled technicians using  Email, Ticketing and Direct access Toll-Free telephone support.

We pride ourselves on resolving up to 90% of first-call user issues which include:

• Troubleshooting and support for Microsoft Operating Systems, peripherals/software
• Server assistance for service restarts, account maintenance and escalations
• Call Handling and Incident Tracking
• Computer and Peripherals Troubleshooting Support
• Microsoft PC Operating Systems Troubleshooting Support
• MAC Operating System Troubleshooting Support
• Hand Held Device Troubleshooting Support
• Connectivity Support
• Microsoft Office Support
• Virus/Spyware Removal
• Escalation & Liaison Services with your Company’s Third Party Technology Vendors
• Internet and Email connectivity

If you are unsure whether you should be contacting the Help Desk about a particular issue, call us anyway, and we’ll work it out.

At GensCorp our goal is to build long term relationships with our customers. This ensures that we integrate with your staff effectively, without the need to confuse you with techno-speak, and provides you with a successful and productive Help Desk  experience.

We hope you enjoy the service.